Levels of support

Introducing a new software system is a challenge for any organisation. Not only must you manage an implementation project with timescales, budgets and resources but you also need to configure the solution to address your business and compliance needs.

This is where our highly-trained support team can help. Its unrivalled support of the EQMS software package ensures your organisation receives a fully-rounded compliance management solution.

We’ll work with you to plan, design, build and optimise your system to best meet your needs. And by employing our own software and other web-based tools, we take away the strain that can arise with managing business critical IT systems.

We offer different levels of responsive, cost effective and rapid support depending on your unique business needs; whether that’s simply during office hours or even around the clock.

Our levels of support and maintenance

Gold Standard Support and Maintenance

Our Gold Standard Support service includes free upgrades and telephone support during office hours.

Platinum Standard Support and Maintenance

The Platinum Standard Support service includes free upgrades, telephone support and secure web-conferencing assistance. This level of support is particularly useful for organisations wishing to deploy EQMS across a number of sites and roll out administration permissions across their business.

Tailored support packages

We’re always happy to discuss your specific support requirements and tailor a package that perfectly suits your needs.